Returns

We want you to be happy!!
At Ocean Stitch, we want you to be happy and delighted with your purchase. We know that occasionally you can change your mind, taste or expectations. But we will be here to make sure you are still happy!!
So, if you need to exchange or return an item, you always have the option to do it within 30 days, provided that the item is in good conditions.

 

How To

You need only to fill out the return form that accompanies your item/ order. For your protection, we recommend that you use a registered mail service and retain your postage receipt. You should send the items to the following address:

Ocean Stitch
Rua da Comital, 112
4445-349 Ermesinde
Portugal

We take no responsibility for lost or damaged items in the return transit.

 

Defective Item
If the product ordered is defective or non-compliant and the return is approved, Ocean Stitch will refund the amount of the product and delivery costs, as well as direct costs incurred by the return, within thirty (30) days after receiving the returned product. Refunds will be made in the same way as your original payment.

 

Returns Policy

Returns will be accepted only on items that are in original condition with the original tags, and have not been washed, worn or altered.
All returns must be accompanied by a return form.

 

Returns and Refunds

We can only return the value of the products; in any and every case, the shipping charges are the sole responsibility of the Customer. If the return is due to the delivery of a damaged or defective item, we will refund the original shipping costs you have paid.

 


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